Pro-Lab Diagnostics Inc

Delivering Today. Researching For Tomorrow.

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We're Hiring

Pro-Lab Diagnostics, market leader in innovative Microbiology diagnostics and instrumentation!

Due to considerable success and expansion two new opportunities have become available for a Fields Application Specialist and Technical Support Specialist to join the Technical Operations team.

The new roles will help to support the complete range of products offered, ranging from wet microbiology diagnostics such as ELISA, latex and lateral flow, to molecular diagnostics, antibiotic susceptibility testing, total laboratory automation and informatics.

 

Field Application Specialist

Working as part of the FAS team, the position will provide field-based support to customers and colleagues.

The role will have responsibility for conducting demonstrations, installations, application support, on-site customer training, after sales on-site technical support, interfacing support and on-site go-live support.

The candidate will have excellent communication skills, a willingness to travel and have experience with automated bacteriology or other laboratory solutions. Knowledge of microbiology and commercial experience preferred.

Location: Midlands/South UK (Field Based)

 

Technical Support Specialist

Working alongside the FAS team, the position will provide in-house technical support to customers and colleagues.

The role will have responsibility for software interface development, pre-equipment delivery checks and configurations, complaint investigation and resolution and managing hotline phone and helpdesk email support.

The successful candidate will have the ability to take ownership of complex information and customer interactions, to provide excellent technical and complaint support, with knowledge of microbiology and commercial experience preferred.

Location: Wirral UK (office Based)

 

Responses to . .

Charlotte Duncan: cduncan@pro-lab.com

Mark Reed: mreed@pro-lab.com

 

A few words about Pro-Lab...

Pro-Lab Diagnostics is a privately held corporation founded in 1974 with its head office in Toronto, Canada and subsidiaries in the U.K. and U.S.A. The company has demonstrated the achievement of quality standards in attaining ISO 13485:2016 accreditiation.

Click here to view our ISO Certificate

Pro-Lab distributes as well as manufactures products within the immunodiagnostics area.