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Terms and Conditions & Privacy Policy

Terms and Conditions

General - All materials are sold for laboratory, diagnostic or allied use only, and are not intended for administration as a drug.
Title - Until paid for all goods remain the property of Pro-Lab Diagnostics.
Payment - All invoices are due for payment 30 days from date of issue; please quote invoice number on all correspondence. Acceptable methods of payment are cheque, direct deposit, electronic remittance, and credit card payments by Visa or MasterCard at point of order.
Delivery - Delivery of goods will be via a route chosen by Pro-Lab Diagnostics unless otherwise specified. Pro-Lab Diagnostics will endeavor to select the most cost effective method.
Returns - Please contact Pro-Lab Diagnostics prior to making a return to receive a Return Authorization number. In the case of customer error, we will accept the returned product if the following conditions are met: The item is unused, was shipped directly by Pro-Lab Diagnostics, was received within the last 15 days, and has not been damaged or marked in any manner. In such cases, there will be a 25% restocking charge.
Damage - All claims for shortages or breakage must be made to Pro-Lab Diagnostics within seven days of receipt. Note that if damage occurs during transit, a claim must be filed with the courier.
Quotations - For large consignments and standing orders, pricing is available on request.
Orders - Our sales department will be pleased to take your orders, accompanied by a purchase order number.

Legal & Privacy Policies

Terms of Use

These Terms of Use ("Agreement") set forth the terms and conditions that apply to your use of this website. BY USING THIS WEBSITE OR DOWNLOADING MATERIALS FROM THIS WEBSITE, YOU AGREE TO THE TERMS OF THIS AGREEMENT JUST AS IF YOU HAD SIGNED IT. If you do not agree with any of these terms, do not use this website. Pro-Lab Diagnostics Inc. reserves the right to make changes to this Agreement from time to time at its sole discretion. Your continued use of this website constitutes your acceptance of any such changes. Pro-Lab Diagnostics Inc. retains the right to deny access to its websites to anyone at its sole discretion for any reason, including violation of this Agreement. In addition, you agree not to use this website for any unlawful purpose.

Links to Other Websites

We have provided links to other websites that we think might be of interest to you. If you access any of these linked websites, you may leave this website. You agree that if you visit any linked website, you do so at your own risk. Pro-Lab Diagnostics Inc. makes no warranty or representation regarding the content on any linked website.
Links do not imply that Pro-Lab Diagnostics Inc. sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyrighted work displayed in or accessible through the links, or that any linked website is authorized to use any trademark, trade name, logo or copyrighted work of Pro-Lab Diagnostics Inc. You agree that Pro-Lab Diagnostics Inc. is not responsible or liable for the availability of, or content on, other websites or for supplementing, updating or correcting information contained on other websites.


Information Collected

As a general policy, we have designed our website to minimize the amount of personal information collected and request only the information that is required to ensure that visitors can effectively use our services. No personal information is collected from visitors to this website unless you provide it to us voluntarily and knowingly.

How We Use Information

If you voluntarily provide us with any requested information, we generally use that information for internal purposes only, such as to fulfill your request for our documents and to provide the services you have requested. In addition, we may use this information to communicate directly with you, such as to respond to your inquiries.

Contacting Us

If you have questions, comments or concerns about these Terms of Use or Privacy Policy, you may contact us by e-mail at, by telephone at 1-800-268-2341, or by mail at:
Pro-Lab Diagnostics Inc.
Attention: Legal Department
20 Mural Street, Units #3 & 4
Richmond Hill, ON, L4B 1K3
We are happy to respond to your inquiries.
Last Updated: January 1, 2006.